The 24/7 answering service built exclusively for MSPs
A live call answering service with dedicated receptionists who know your clients by name, create tickets in your PSA, and handle after-hours dispatch to your team in Slack or Teams. No AI. No call centers. No strangers.
Get In TouchEvery MSP that's tried an answering service knows the pain:
After-hours calls going to voicemail while you sleep
AI voice bots frustrating your clients before they even reach anyone
Generic answering services that don't know a reboot from a password reset
Rotating agents who ask "what company is this for?" every single call
Missed opportunities because nobody picked up fast enough
We don't just answer calls. We triage, create tickets, and dispatch — operating as an extension of your team, understanding your workflows and your clients.
The same people answer every call. They know your clients, your procedures, and your escalation paths. No pool of random agents.
96% of calls answered in under 15 seconds. Fast, professional, human answering every single time.
Tickets created directly in ConnectWise, Halo, or Autotask with correct priority, category, and client context. No "I'll take a message."
We understand severity levels. A password reset email is different from "our server is down." Your team gets the right context at the right urgency.
Instant call summaries, ticket links, and escalation alerts delivered to your Slack or Teams channels. No portal logins required.
Follow your escalation procedures and runbooks exactly. We dispatch to the right person based on your on-call schedule.
Speed matters. When your clients call with a problem, every second on hold erodes their confidence in you.
See how MSP Dispatch stacks up against generic answering services.
| Category | Generic Answering Service | MSP Dispatch |
|---|---|---|
| Who answers | Random available agent | Your dedicated team |
| Answer time | Avg. 4–5+ minutes | Avg. under 15 seconds |
| Team communication | Email or portal login | Slack / Teams integration |
| Ticket creation | "I'll take a message" | Created in PSA with correct priority |
| Client knowledge | Starts from zero every call | Learns and retains over time |
| MSP expertise | Script reading | Native understanding of MSP workflows |
No new logins. No separate portals. We show up right where your team works.
AI dispatch tools can transcribe a call and route a ticket. What they can't do is calm a panicked office manager at 2 AM, recognize that "the internet is slow" is really a failing firewall, or make the judgment call to wake up your on-call engineer. AI answering is a race to the bottom — your clients can tell the difference between a bot and a human who actually cares. We use AI behind the scenes for routing and documentation, but every call is answered by a real person who understands the urgency and context of IT support, and every dispatch decision is made by a human.
From onboarding to go-live in days, not weeks. Here's what to expect.
We learn your client base, procedures, escalation paths, and workflows. We study your business like it's our own.
We assign and train a dedicated team specifically on your MSP. The same people handle your calls every time.
We connect to your PSA, set up chat channels, and configure dispatch workflows to match your operations.
Forward your line and we start answering. Your clients experience seamless, professional service from day one.
Nights, weekends, and holidays. Live after-hours call answering with dispatch to your on-call engineer — your clients always reach a human, even at 2 AM on Christmas.
When your lines are busy during peak periods, we catch the overflow so no call goes unanswered.
A professional human front desk for your MSP. Every call answered by someone who knows your business.
P1 escalations with instant notification. We follow your runbook and dispatch to the right on-call engineer immediately.
See how we compare to the alternatives. No hidden fees. No surprises.
One person. No nights or weekends. PTO, benefits, turnover risk. And they still can't create PSA tickets.
Random agents, 4–5+ min answer time, no PSA access, email-only communication. Per-minute billing adds up fast.
Missed calls, frustrated clients, lost revenue. The "cheapest" option that costs you the most in the long run.
Dedicated team, PSA integration, Slack/Teams, 24/7/365 coverage. All-inclusive pricing.
We'll respond within 24 hours with exact pricing. No sales calls required.
Get StartedStop letting voicemail and AI bots represent your MSP. Let's fix it.
Tell us about your MSP and we'll respond within 24 hours with a custom plan and exact pricing.
Whether you need after-hours coverage, overflow handling, or a full-time receptionist, we'll build a plan that fits your MSP perfectly.
Chip built MSP Dispatch because every answering service treats MSPs like dentist offices. As an MSP owner himself, he knows the workflow because he lives it every day — and built a dispatch team that actually understands the business.
MSP Dispatch was founded by Chip Bell, who also founded SkyNet MTS (managed IT services), RevealSec (penetration testing), and Elevate AI.
Chip Bell · Founder · chip-bell.com